Modernizing a Complex Multi-Building Surveillance System: Baltimore Freightliner-Western Star

Baltimore Freightliner-Western Star operates a large heavy equipment service facility in Baltimore, MD, featuring multiple warehouse-type shops, numerous service bays, and extensive parking areas for equipment storage. The client discovered Surveillance Secure through an internet search when seeking solutions for their surveillance system challenges and chose our team to complete the job.

The Challenge

After decades of disorganized additions, the client’s surveillance system had become a chaotic mess with several critical issues:

• System confusion. Non-functional cameras were left in place alongside working ones, making it impossible to identify operational equipment.
• Technical problems. Multiple cameras were showing video loss errors with unclear repair needs and blind spots throughout the campus.
• Poor management. Disorganized recording systems and confusing viewing interfaces made monitoring nearly impossible for staff.

The Solution

Working closely with David Zimny, Service Manager, Surveillance Secure provided a comprehensive system overhaul by sourcing a hybrid NVR compatible with both existing analog and new IP cameras, preserving functional equipment while enabling modern integration.

The Surveillance Secure team conducted a detailed facility assessment, creating a comprehensive camera map and identifying optimal locations for new equipment while developing cost-effective solutions using existing hardware.

The project included cleaning up the cabling infrastructure, configuring multi-computer viewing access for management staff, and redesigning the viewer interface with logical organization and clear camera identifiers tied to the facility map.

Results

The project outcome resulted in several key benefits for Baltimore Freightliner-Western Star:

• Unified system management. Complete campus coverage with organized viewing capabilities and streamlined monitoring processes.
• Cost-effective modernization. Maximized existing investment while upgrading to current technology standards and eliminating system confusion.

The client now has a fully functional, efficient surveillance system with complete security coverage and a clear understanding of their infrastructure—transforming a decades-old mess into a professional monitoring solution.

This project showcases Surveillance Secure’s ability to modernize complex legacy systems while maximizing existing investments and delivering comprehensive security solutions tailored to multi-building commercial facilities.