The Right Questions to Ask a Security and Surveillance Vendor

Whether you are a homeowner or a business manager, you are subject to a budget, and that can even apply to important things like security. However, the security of your home or office is not the right place to strike a bad deal just to save a few dollars.

What we’re going to do today is arm you with the information you need to vet a security company and ensure your protection won’t be here today but gone tomorrow when you may need it most.

A Security System Is Only as Good as Its Performance

Security is a huge concern in the US and because of that many small security companies seem to have sprung up overnight. They might offer inexpensive installation of surveillance and access control systems. They may even be able to install the equipment in a professional way. But if your security company cannot provide ongoing support, such as repairs and other on-site services, to maximize uptime, the system may not even be available at the moment you need it the most.

Here are a few questions you need to ask a security company to make sure you are getting an ongoing security service and not just installation of a security system.

• What is your maintenance or service plan?
• Do you offer a service level agreement (SLA)?
• Do you assist manufacturers by providing repairs for equipment that is still under warranty, or will we have to go without while some of our security equipment is sent back to the manufacturer for repairs?
• Do you provide online service remotely such as troubleshooting and reconfiguring systems? For example, can a terminated employee be deactivated from an access control system remotely?
• Do you provide software and system upgrades?
• Do you provide remote video monitoring and real-time notifications?

You may even want to ask the vendor if you can speak with other clients who have used their support or service plan in the past.

Installation and Support – The Total Security Package

Whether you are a residential or a commercial customer, you want the total security package, and that means professional installation and support services. Surveillance Secure offers both. Feel free to ask us any or all of the above questions, so you can have peace of mind in knowing that you are dealing with a professional security vendor that is here to stay. To get started, call us toll-free at 1-877-388-1248.